Operation management of McDonalds Assignment Example | Topics and Well Written Essays - 2000 words

Operation concern of McDonalds - Assignment ExampleThis essay discusses that while the meanings of operation and trouble taken separately ar commonly understood, when the two are combined an entirely different estimate is formed. This field of business that seeks to define and standardise things could not itself be fully summed up in one(a) comprehensive idea. Lawson perceptively pointed out that operations management is conceived of according to varying levels of scope and significance. Operations management has been variably defined as (1) The design, operation and improvement of the systems that create and deliver the firms primary winding product and service combinations (2) The design, operation and improvement of the internal and external systems, resources, and technologies that create and deliver the firms primary product and service combinations and The design, operation and improvement of the internal and external systems, resources, and technologies that create prod uct and service combinations in any type of arranging. Mosby, Crumbaker & Urban observed that operations management is focused mainly on making sure that the firms business operations function efficiently and effectively, towards great reliability and availability of the firms systems and services. Among the many duties and responsibilities which the operations manager is expected to fulfil, which generally fall down within a five broad roles and responsibilities. ... These are identified and categorized by Operations Manager.com (2011) as (1) Logistics management (2) Budget management (3) Operational strategizing (4) Management of support services and (5) Management of third companionship relations. According to Pycraft, Singh and Phihlela (2000), the exact responsibilities and role of operations management will depend primarily upon the nature of the organizations business. In general, the classes of activities that operations managers directly discharge, which apply to all t ypes of operations, include (1) Understanding the operations strategic objectives (2) Developing an operations strategy for the organization (3) Designing the operations products, services and processes (4) supplying and controlling the operation and (5) Improving the performance of the operation (p. 31) In a survey conducted by prof Arnoud de Meyer and reported in Pycraft, et al (2000, p. 33), a factory managers work was analysed and the following division was arrived at Table 1 Breakdown of factory managers work Activity % of season Degree of change (1 = spending less time 7 = spending more time) Direct command and support Consulting with plant staff Consulting with upper management Consulting with sales and marketing Communicating with customers Communicating with suppliers Consulting with inquiry and Development Dealing with the community Training (as trainer) Training (as trainee) 22 16 12 10 7 7 5 5 4 4 3.5 3.9 4.0 4.8 4.8 4.4 4.7 4.5 4.6 4.6 Source Pycraft, Singh & Phihl ela, 2000, p.33 The foregoing table highlights the many wide-ranging concerns of the operations manager today. No longer is the manager confined to the manufacturing shopfloor and limited to ensuring that the right number of units are produced. The